If something's wrong with your order — it arrived damaged, doesn't match what you ordered, or isn't working — reach out to us directly as soon as you notice. We look at every case individually and will work with you to make it right, whether that's a repair, replacement, or refund.

Custom engineering projects are scoped and agreed with you individually, so changes or issues there are handled as part of that project conversation rather than a standard return.

Have your order details ready (product, order date, and a photo if it's a physical issue) when you contact us — it helps us move faster.